Kenwood Towne Centre FAQs
GENERAL INFORMATION
Kenwood Towne Centre’s hours are Monday through Thursday 10am-8pm, Friday and Saturday 10am-9pm, and Sunday 12pm- 6pm.
The phone number for Kenwood Towne Centre is 513.745.9100.
Kenwood Towne Centre’s address is 7875 Montgomery Road Cincinnati, OH. 45236.
To get to Kenwood Towne Centre, you take Exit 12 off of I-71 onto Montgomery Road, or Exit 11 off of I-71 onto Kenwood Road.
The nearest city to Kenwood Towne Centre is Cincinnati, which is 12 miles away.
Yes, Kenwood Towne Centre supports mall walkers as doors are unlocked one hour prior to stores opening.
You can find job openings for your mall at Kenwood Towne Centre by visiting https://www.kenwoodtownecentre.com/en/jobs/ or calling 513.745.9100.
Pets are not allowed at Kenwood Towne Centre, but service dogs are permitted.
Yes, backpacks are allowed at Kenwood Towne Centre.
Parental Guidance Policy at Kenwood Towne Centre will be active from Friday, December 19 - Sunday, January 4. Please visit our Parental Guidance Policy page for hours and complete information.
The smoking policy at Kenwood Towne Centre states that signs are posted at entrances indicating no smoking around or in the building.
No, scavenger hunts are not allowed at Kenwood Towne Centre.
No, we do not have information about area hotels and the are surrounding Kenwood Towne Centre.
No, we do not have information about local attractions near Kenwood Towne Centre.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Kenwood Towne Centre are located on the first floor in the food court, and on the second floor in the Dillard’s wing and near Purple and entry four.
The family restrooms at Kenwood Towne Centre are located on the lower level in the men’s and women’s restrooms.
The Baby Care Lounges at Kenwood Towne Centre are located on the first floor in the food court near the women’s restroom.
Yes, there is a place dedicated to nursing at Kenwood Towne Centre, as nursing rooms are located on the lower level near the Women and Family restrooms.
The general seating areas at Kenwood Towne Centre are located on the first and second floor near center court, on the second floor near Apple, and on the second floor in the Nordstrom’s wing.
SERVICES
No, the mall does not have a children’s play area at Kenwood Towne Centre.
No, there are no children’s activities at Kenwood Towne Centre.
Yes, there are designated drop off or pick up locations for ride share at Kenwood Towne Centre, which are located in the lower level of the Kenwood Towne Centre parking garage.
No, there is not a movie theatre at Kenwood Towne Centre.
No, there is not a farmers market at Kenwood Towne Centre.
No, there is not a dog park at Kenwood Towne Centre.
No, there is not a carousel at Kenwood Towne Centre.
No, there are no electric scooters at Kenwood Towne Centre.
Yes, there are massage chairs at Kenwood Towne Centre, located on the upper level near the Dillard’s and Macy’s wing.
No, gift wrapping services are not available at Kenwood Towne Centre.
Yes, curbside pickup is available at Kenwood Towne Centre, with Premium Parking located near entry 1, 2, 3 and 5, and restaurants in the front have curbside pickup.
There are no taxi services located at Kenwood Towne Centre.
There are no transportation schedules posted at Kenwood Towne Centre.
No, there are no shuttle services at Kenwood Towne Centre.
Yes, please call the security office at 513.793.7887 or 513.713.7400 for jump services at Kenwood Towne Centre.
The lost vehicle protocol at Kenwood Towne Centre requires you to contact security at 513.793.7887 or 513.713.7400, and security will assist the customer locate their vehicle.
The towing protocol at Kenwood Towne Centre dictates that any vehicle left on property after 3 days is subject to towing at owners expense, and the security department can offer information on towing service.
No, we do not have a foreign currency exchange at Kenwood Towne Centre.
No, there is no sales tax return service for international travelers at Kenwood Towne Centre.
STORES & DINING OPTIONS
Some restaurants outside of the food court offer outdoor dining at Kenwood Towne Centre.
Yes, Kenwood Towne Centre does have options for group dining in the food court.
PARKING & VALET
A majority of the parking lot at Kenwood Towne Centre remains free to shoppers, with a small portion designated as Preferred Paid Parking. Preferred Paid Parking is managed through Premium Parking. For information on parking rates, please visit www.premiumparking.com. Preferred paid parking is enforced 24 hours a day, seven days a week. Purchase a Preferred Paid Parking space at Kenwood Towne Centre today and 9% of your parking payment (less taxes and platform fees) will be donated to City Gospel Mission on behalf of Kenwood Towne Centre. For a limited time only. Parking purchases are not tax deductible. To contact or learn more about City Gospel Mission and its charitable purposes, visit www.citygospelmission.org.
If you have any questions regarding paid parking at Kenwood Towne Centre, Premium Parking offers 24/7 Customer Support for Star Spaces®. Please call 1-844-236-2011 and a US-based agents will be happy to assist. The Mall Management Office is unable to provide technical support; you must contact the parking operator directly for assistance.
Yes, there are three parking structures and plenty of surface parking. Parking garages are accessible from Kenwood and Galbraith roads. Surface parking is accessible from Montgomery, Kenwood, and Galbraith roads.
No, valet parking is not available at Kenwood Towne Centre.
No, there are no electric car charging stations at Kenwood Towne Centre.
No, there is no preferred family parking at Kenwood Towne Centre.
SECURITY
To contact security at Kenwood Towne Centre, which is located on the first floor near the food court, you can call 513.793.7887 or 513.713.7400.
The security office at Kenwood Towne Centre is located on the lower level near the Womens and Family restrooms to the left of the food court.
The lost and found at Kenwood Towne Centre is located in the Security Office to the left of the food court on the lower level.
Yes, our security office at Kenwood Towne Centre offers safety escorts upon request.
Please call 911 in case of an emergency, as the Kenwood Towne Centre does not offer police assistance.
Please call 911 in case of an emergency, as the Kenwood Towne Centre does not offer medical assistance.
Yes, Kenwood Towne Centre does have a K-9/gun sniffing program, as we have a K-9 vapor wake dog in the mall.
AMENITIES
Yes, wheelchairs are available to rent at Kenwood Towne Centre, as we offer manual wheelchairs at no charge that can be picked up at the Security office on a first come first serve basis.
Yes, strollers are available to rent at Kenwood Towne Centre, with single strollers located on the upper level near Nordstrom.
The elevators at Kenwood Towne Centre are located on the upper level left of Nordstrom and outside of Dillard’s.
Yes, charging stations are available at Kenwood Towne Centre, located in the soft seating area on the upper level outside of the Apple Store.
The ATMs at Kenwood Towne Centre are located on the lower level in the Food Court and on the upper level outside of the Capital One Cafe.
There is not a FedEx, UPS, or USPS drop off at Kenwood Towne Centre.
Yes, there are bike racks at Kenwood Towne Centre, located at Entry 5 and 6.
MALL FEEDBACK
The mall management office at Kenwood Towne Centre is located on the upper level next to the maintenance shop and the parking garage on the Kenwood Road side of the mall.
Feedback for Kenwood Towne Centre can be submitted at kenwoodtownecentre.com, by emailing kenwoodadmin@ggp.com, or by calling 513.745.9100.